Question 1

How do I book a package?

Accepted Answer

Browse the Packages page, pick a destination, and tap Book. You'll be handed off to our verified partner (Booking.com, Kiwi.com, Klook or GetTransfer) through our Luxury Handoff screen to complete payment securely.

Question 2

Can I cancel or change a booking?

Accepted Answer

Cancellation and change policies are set by each partner. You'll see them clearly before you confirm payment, and you can manage active bookings from your My Trips dashboard.

Question 3

Do you offer group bookings?

Accepted Answer

Yes — use Book with Friends on any package to split costs, lock in dates, and coordinate with your group. Each member confirms their slot independently.

Question 4

What is Friday Flash?

Accepted Answer

Friday Flash drops a curated set of last-minute deals every Friday — flights, hotels and packages with up to 60% off, available for 72 hours only.

Question 5

Do I need an account to browse?

Accepted Answer

No. You can browse packages, itineraries and reviews freely. An account only kicks in when you want to save trips, journal, share with friends, or book.

Question 6

How do I delete my account?

Accepted Answer

Email Jetsetgotravel.plan@gmail.com from your account email and we'll permanently delete your data within 30 days, in line with UK GDPR.

Question 7

How do admin roles work?

Accepted Answer

Admin access is enforced by row-level security against a dedicated user_roles table — never client-side flags. The first user to claim admin in /admin becomes the workspace owner; from then on, only existing admins can grant the role to others.

Question 8

Are prices in GBP?

Accepted Answer

Base prices are listed in £ GBP. Use the currency toggle in the header to switch — rates are converted live and re-applied across the entire app.

Question 9

Where does payment actually happen?

Accepted Answer

JetSetGo never stores card details. Every booking redirects to a verified partner (Booking.com, Kiwi.com, Klook, GetTransfer) where checkout is completed under their PCI-compliant systems.

Question 10

Are there hidden fees?

Accepted Answer

No. The price you see in our preview matches the partner's checkout. We earn an affiliate commission from the partner — never from you.

Question 11

How does the AI itinerary work?

Accepted Answer

Tell us your destination, vibe and pace — our AI builds a day-by-day plan blending experiences, food and downtime, refined in seconds. You can regenerate any day or swap individual stops.

Question 12

Which AI model powers JetSetGo?

Accepted Answer

We use Lovable AI's gateway — currently routed to Google Gemini 2.5 Flash for itineraries and GPT-5-mini for chat-style refinements. No API key is required from you.

Question 13

Is the Smart Flights search real-time?

Accepted Answer

Yes — flight quotes are pulled live from Kiwi.com via our partner gateway. We surface the cheapest combinations and let you filter by stops, time, and carbon footprint.

Question 14

How do I become a partner?

Accepted Answer

Email Jetsetgotravel.plan@gmail.com with a short intro about your brand, your geographic focus, and a link to your booking system. We reply within 2 business days.

Question 15

Do you accept press inquiries?

Accepted Answer

Yes — see the Press page for media kit, recent releases, and our press contact. We aim to respond to journalists within 24 hours.

Question 16

Where is my data stored?

Accepted Answer

Your account, trips, and journals are stored on Lovable Cloud (powered by Supabase) in EU-region datacenters. Sessions are httpOnly and refreshed automatically.

Question 17

Do you sell my data?

Accepted Answer

Never. We don't sell, rent or share personal data with third parties for marketing. Booking redirects only pass the minimum context needed to pre-fill the partner's checkout.

Question 18

How do you handle cookies?

Accepted Answer

We only set strictly-necessary cookies for auth and currency preference. No tracking pixels, no third-party ad cookies. A consent banner appears for analytics if/when we enable it.

How can we help?

Still need help?

How can we help?

BookingHow do I book a package?

BookingCan I cancel or change a booking?

BookingDo you offer group bookings?

BookingWhat is Friday Flash?

AccountDo I need an account to browse?

AccountHow do I delete my account?

AccountHow do admin roles work?

PaymentsAre prices in GBP?

PaymentsWhere does payment actually happen?

PaymentsAre there hidden fees?

AI & ItinerariesHow does the AI itinerary work?

AI & ItinerariesWhich AI model powers JetSetGo?

AI & ItinerariesIs the Smart Flights search real-time?

PartnershipsHow do I become a partner?

PartnershipsDo you accept press inquiries?

Privacy & DataWhere is my data stored?

Privacy & DataDo you sell my data?

Privacy & DataHow do you handle cookies?

Still need help?